FAQ

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1. Do you ship internationally?
No. Melviora Playhouse currently offers shipping only within the United States and does not ship internationally.

2. Do you offer free shipping?
Yes. We provide free shipping nationwide within the US.

3. How long does order processing take?
Processing time is 3–4 business days before shipment.

4. How long does delivery take?
Delivery usually takes 5–6 business days, depending on location.

5. What is your return policy?
We accept returns within 7 days after delivery, provided the item remains unused, undamaged, and in original packaging.

6. Do you offer exchanges?
Yes. Exchanges may be requested within 10 days of receiving your order.

7. When will I receive my refund?
Approved refunds are processed within 5–10 business days, depending on your bank and payment method.

8. How do I request a return or exchange?
Please contact us via email or phone with your order number, reason for return, and supporting details (photos if applicable).

9. What if my item arrives damaged or incorrect?
Contact us immediately. We will review the issue and arrange a replacement, exchange, or refund according to our policy.

10. Is my personal information secure?
Yes. We take strong measures to protect customer data and never share personal information without consent.